Falmouth Boat Co. is recruiting a Yard Operations Manager. This varied and challenging role offers the opportunity to manage and deliver the company’s service offering to our clients in a high quality, timely, effective and profitable manner.
The successful applicant will manage staff, client relations and budgets from the start to the end of projects ranging from marine insurance repairs to boat restorations.
We are looking for a person with good understanding of business strategy and planning, indepth and current knowledge of repair systems in all substrates and strong project and budget management skills.
If this sounds like it could be you, please read the full job description and person specification and complete the online application forms provided to the right of this page.
Falmouth Boat Co. is going from strength to strength and this role is key to the next stage of development for the company.
The main purpose of this role is to manage and deliver the company’s service offering to our clients in a high quality, timely, effective and profitable manner.
In association with the Managing Director and support staff, these form the essence of our business offering – their smooth and efficient running is critical to the business’s growth ambitions.
Job Title: Yard Operations Manager
Responsible to: Managing Director
Responsible for: Foremen and service delivery staff
Location: Flushing, Falmouth, Cornwall based - projects abroad (Europe) as required
Remuneration: £30k - £35k plus benefits & performance related bonus
Client management responsibilities
Meet clients, inspect their craft, promote the services of the company and underpin their confidence in our activities.
Appraise the client’s requirements and assess the work methods to be deployed, detailing and pricing the same.
Present the solution in a timely, understandable and within brand manner for the clients consideration and subsequent instruction.
Schedule the work through the company systems and instruct departments/staff/contractors to undertake the same. Adjust and communicate the schedule to the meet the work/client requirements.
Monitor the progress against estimated costs through the company systems and communicate this and any modification to specification and prices to the client for additional instruction prior to proceeding.
On conclusion of the work, compile and communicate the final account to the owner for their acceptance.
Staff management responsibilities
Manage all shop floor staff activities through a formal Foreman/staff structure to deliver company and clients’ expectations.
Ensure staff activities are compliant with the company’s policies and procedures and accordingly manage discipline within these frameworks as required.
Ensure quality of service is on a continuously improving basis.
Promote continuous improvement in the staff activities and training providing opportunities with associated support organisations.
Ensure all activities are compliant with company Health and Safety rules and regulations
Corporate management responsibilities
Be responsible for the budgets in the service aspect of the business being met or exceeded to deliver the profitability required.
Constantly review, develop and/or change systems within the company to assist both with the delivery and performance monitoring of the service sector of the company.
Assist with recruitment within the service sector as required.
Contribute to the development of additional services and facilities within the company
Contribute to the business development plans of the company in all aspects.
Contribute to both the promotion and marketing of the company, its brand, reputation and activities.
Represent Falmouth Boat Co. and our values in your general conduct and dealings with all our stakeholders
Falmouth Boat Co. is the service brand of Falmouth Boat Construction ltd. We are a privately owned small boatyard based on the south coast of the south west of the UK – Flushing, Falmouth in Cornwall.
With a turnover slightly in excess of £1m and a shop floor staff base of 25 and total staff of 30, our primary activities are based around the service and repair of all water borne craft up to 100ft and 100 tonnes. Our most regular market is 30-50ft yachts and leisure craft for refit and repair, complemented with commercial craft servicing up to 80ft.
Our leisure clients range from a spectrum of self-employed tradesmen and wealthy professionals to retired locals and famous individuals.
Our commercial clients are primarily local and range from harbour authorities to towage companies – we are, however, very proud to be one of the few repair yards in the country appointed to undertake repair work on RNLI craft with whom we work closely and regularly.
Given our limited facilities afloat, all our clients choose to come to us rather than feeling obliged through a mooring lay-up arrangement.
We also undertake a large amount of insurance repair work. This is more often than not the first time that new clients meet us and post repairs, hopefully return. This is the biggest growth area of our customer base.
The majority of our activities are based in Falmouth, and on our own site, however, we are developing an offsite and International support team with several of our clients – most notably in Europe. Our USP in such matters is the fact that UK clients take comfort in dealing with a UK company under UK law on their craft wherever it may be – this is a growing area of our business.
In July 2013, the company changed hands to the current ownership. Having historically suffered from a significant lack of investment and poor profitability, this situation has step changed since, but on the back of the business recovery.
Recently restructured internally, the Yard Operations Managers role is new to the organisation and in association with other appointments, sets the scene for the company’s next stage of growth.
Good understanding of business strategy and planning
Excellent written, verbal communication and presentation skills
In depth and current knowledge of repair systems in all substrates
Strong project management skills and experience with a track record of managing multiple projects at the same time
Strong budget management skills and experience with track record of delivery against budget
Strong IT skills with a particular knowledge of MS Office suite products
Deep understanding of Health and Safety principals and policies within a similar organisation
Full driving licence
Hands on experience of systems of repair
RYA sailing qualifications
Knowledge of the marine market in the local service sector
Experience of MS Project
Track record of customer service skills and or training
Complementary marketing skills
Strong people management skills as part of a senior management team
Experience of managing, motivating and leading small teams
Good resource planner
Persuasive, with excellent negotiation skills and a highly customer focussed attitude
Ability to cultivate positive client relationships
Knowledge of key competitors and partners
Highly organised, confident and pro-active
Innovative, creative and flexible
Willing to travel widely as required
Sense of humour!