Jeanneau Sun Odyssey 42
Wave Dancer suffered hull damage having hit rocks while sailing around the Isles of Scilly.
After a stressful return trip, the owners were appreciative of us arranging a hotel and communicating with the insurance company on their behalf. We undertook the substantial repairs and handed Wave Dancer back to the timescale we had outlined to the owner and to the budget agreed by the insurance company.
The owner said: “I was pleased with the way in which FBC dealt with the surveyor and the insurance company. I felt that I was kept in the loop at all times and the work required was explained to me in layman’s terms so that I could understand what was going on.
I was told that the work would take about 3 ½ months. This was about right and I preferred hearing the bad news at outset rather than an over-optimistic estimate that had to be revised as work was carried out.
This shows the attitude of your business, that you are concerned with the overall service and customer satisfaction.
All in all I have been very, very impressed with your company, the way I have been treated and the work that has been carried out. I must thank you and your team for the way in which they have made what could have been a nightmare as straight forward an experience as possible.”